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Policies

At Total Facility HQ, our policies form the foundation of our commitment to excellence, sustainability, and social responsibility. These guidelines ensure we maintain the highest standards across all our operations while caring for our people, community, and environment.

Industry Leadership

Setting new standards in New Zealand's facility management industry through comprehensive policies that ensure excellence in service delivery, environmental stewardship, and workplace safety.

Integrated Compliance

Our robust policy framework integrates international best practices with local requirements, ensuring our operations exceed industry standards while supporting our clients' compliance needs.

People & Culture

Our commitment to fostering an inclusive, fair, and supportive workplace environment.

01
Anti-Discrimination Policy

Ensuring equal opportunities and fair treatment for all employees and stakeholders.

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02
Equal Employment Policy

Promoting workplace diversity and inclusive hiring practices.

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03
Recruitment Policy

Guidelines for fair and effective recruitment processes.

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04
Modern Slavery Policy

Zero tolerance approach to modern slavery in our operations and supply chains.

 

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Quality & Safety

Our standards for maintaining excellence and ensuring safety across all operations.

01
Quality Assurance Policy

Standards and procedures for maintaining service excellence.

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02
Work Health and Safety Policy

Ensuring safe working environments for all staff and stakeholders.

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03
Staff Contingency Policy

Guidelines for maintaining service continuity and staff support.

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Environmental & Social Impact

Our dedication to environmental sustainability and community responsibility.

01
Environmental Sustainability Policy

Our commitment to environmental protection and sustainable practices.

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02
Corporate Social Responsibility

Guidelines for positive community impact and social contribution.

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03
Sustainability
Policy

Framework for achieving our Carbon Zero 2035 goal.

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